Our Guarantees
Read all our roles and our responsibilities
- We will communicate in plain English, not legal jargon.
- Clients will receive fair and balanced reports in writing.
- Clients will receive a personal consultation with a suitably
qualified member of legal staff.
- Global elder client issues will be addressed and
understood.
- We will communicate regularly with intermediaries.
- We will aim to achieve all parties' common goals.
- We will aim to be a kite mark for quality service.
- We will adhere to service level agreements.
- Intermediaries will be paid their client advice fees on the day
of completion.
- We will offer a lobbying function against anti-ER
protagonists.
- We will offer a trouble-shooting service where there is doubt
whether a case can proceed.
- All members will offer a service based on "no completion, no
fee" so that the homeowner is not penalised if a case cannot
proceed for any reason, such as down-valuation.
Our Guarantees
Read all our roles and our responsibilities
- We will communicate in plain English, not legal jargon.
- Clients will receive fair and balanced reports in writing.
- Clients will receive a personal consultation with a suitably
qualified member of legal staff.
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